The Development of Business Instant Messaging
By Justyn Hornor
Even as recent as a few years ago, the use of instant messaging clients by employees in the workplace were strictly prohibited by supervisors and managers. However, once business owners began to realize the power behind instant messaging as a communication tool, they learned that it may be more that just a waste of company time. IM can actually increase productivity, employee team cohesion, and the efficiency of communication.
At first, supe….










